FAQ

Frequently Asked Questions

I purchased a gift/guest ticket, will the recipient receive a confirmation email from Eventbrite? 

Yes, immediately after the completion of the transaction your guest will receive an email from Eventbrite to the address you provided.  The email subject will contain "your name (inserted) just got you tickets to Bath Tour of Distinctive Homes".  This email also contains an about the event link for additional information about the tour.  

Can I purchase a ticket by mail?

Yes, before May 22, 2022 send a check for $35 per ticket desired to BVS Bath Home Tour, P.O. Box 673, Bath, Ohio 44210.  You MUST include a valid email with the order to receive the email link to view the tour starting Wednesday, June 1st.  Any order not providing a valid email address will not be able to view the tour.  Any order not received via US mail by May 22nd will be returned to you and you will not be able to view the tour.  Remember, you can purchase a ticket using the Buy Ticket button now and be assured your order will be processed in time to view the tour.

How do I or my guest access the tour?

You will receive an email from Eventbrite at 9:00am on Wednesday, June 1, with a link to view the tour. If you do not receive the email by 10:00am, please check your spam folder or email BVSHometour@gmail.com. The email will be sent to the email address you used to purchase your tickets. If you purchased gift tickets, your recipients would also receive the link to view the tour at the email addresses you provided during registration. 

Once I receive the email, how do I view the tour videos?

Please click the link in the email to view the web page with the tour videos. The videos will all be available on a single web page, allowing you to view the tour at your leisure in any order you choose. You can also choose to start the tour and come back and finish when it is convenient. The videos can be watched on your phone, tablet, laptop, or home computer. You can also connect your computer to your TV to enjoy a big-screen tour experience.

How long do I have to view the tour?

The tour videos will be available from 9:00am on Wednesday, June 1 until 11:59pm on Sunday, June 12, 2021. During that time, you may enjoy the videos as many times as you would like. You can also choose to start the tour and come back and finish when it is convenient. 

What if I don't view the tour while the videos are available?

The tour videos will only be available from June 1-12, 2021. After that time, they will expire and will no longer be available for viewing. Refunds cannot be issued if you are unable to view the tour. 

What if I have technology issues?

We strongly encourage you to test your internet connection prior to the tour. Unfortunately, BVS is not able to troubleshoot our guests' technology issues. 

If you have questions about the tour, please contact BVSHometour@gmail.com